Refund & Cancellation

1. Commitment to Quality & Client Satisfaction

At https://mohdirshad.com, we are committed to engineering robust, high-performance web applications, bespoke SaaS platforms, and clean-coded digital products. Because trust and clear expectations are vital in international freelance and contract engineering, this Refund & Cancellation Policy sets out transparent guidelines for deposits, milestone payments, and downloadable digital assets.

2. Custom Web Engineering & Phased Milestone Services

Bespoke engineering engagements are executed in transparent, phased milestones governed by the signed Scope of Work (SOW):

• Pre-Development Discovery Phase (Prior to Kickoff): If you cancel a custom project before architectural planning, design drafting, or code development has commenced, you are entitled to a 100% refund of your initial deposit (minus any third-party payment gateway transaction processing fees).
• In-Progress Development Milestones: Once a scheduled project milestone has commenced and intermediate deliverables (e.g. UI wireframes, database schemas, API prototypes) have been presented for review, the deposit or payment covering that specific milestone is non-refundable. This reflects dedicated engineering hours committed to your project.
• Milestone Iterations & Revisions: Rather than forcing premature acceptance, we offer structured revision rounds on each milestone deliverable until the output satisfies the mutually agreed technical specifications.
• Subsequent Milestones: If you decide to terminate the contract midway, you are under no obligation to proceed with subsequent uncommenced milestones, and no fees will be billed for uncommenced phases.

3. Digital Products, Turnkey Scripts & Statutory Consumer Waivers

Ready-to-deploy software products (such as downloadable PHP scripts, POS applications, SaaS starter kits, and UI templates) constitute irrevocable, intangible digital goods:

• Non-Refundable Upon Delivery: Because full unencrypted source code files and digital license credentials are delivered immediately upon successful transaction verification, digital software sales are final and non-refundable once downloaded or accessed.
• Statutory Digital Goods Waiver (EU & UK Consumer Law): Pursuant to Article 16(m) of EU Directive 2011/83/EU on Consumer Rights and the UK Consumer Contracts Regulations, you expressly consent to the immediate performance of this contract and acknowledge that you lose your statutory 14-day right of withdrawal / cooling-off period once digital access or file download has commenced.
• Technical Defect Remediation: If you encounter a verified, reproducible code bug or runtime defect in a purchased digital script that prevents core functionality as advertised, we guarantee complimentary technical support and bug-patching within your package warranty period (7 to 30 days). If we are unable to resolve a verified core defect within seven (7) business days, a full product refund or store credit will be issued.

4. Delivery Delay & Non-Performance Protection

We respect project timelines. If we fail to deliver an agreed milestone deliverable within the committed timeline due solely to reasons within our direct control (and not caused by client delays, pending feedback, altered scopes, or third-party server blockers), and the delay exceeds fourteen (14) business days without mutual written extension, you are entitled to cancel that specific milestone and receive a full refund of funds paid for that incomplete milestone.

5. Chargeback & Fraud Prevention Policy

We urge clients to contact us directly to resolve any invoice discrepancies or service dissatisfaction prior to filing a bank or credit card chargeback:

• Initiating a fraudulent payment chargeback without prior written communication will result in the immediate revocation of all software licenses, suspension of associated staging/production hosting access, and blacklisting from future service engagements.
• In the event of an unjustified chargeback, we reserve the right to submit complete project logs, signed milestone sign-offs, email communications, and delivery proof to the cardholder’s bank and credit reporting authorities.

6. Refund Processing Currency & Timeframe

When an authorized refund is approved:

• Refunds will be processed using the original method of payment (e.g., PayU, Stripe, PayPal, or Direct Bank Wire).
• Refunds are remitted in the original transaction currency (USD or INR). We are not responsible for foreign exchange rate fluctuations or third-party bank conversion spreads between the date of purchase and the date of refund.
• Processing Time: Approved refunds are initiated by us within three (3) business days. Depending on your financial institution or card issuer, funds typically reflect in your account within 5 to 10 business days.

7. How to File a Support or Formal Refund Claim

To submit a formal revision inquiry, warranty request, or refund claim, please email our support center with your transaction details: